Support
Bodyguard: ID Scanner Pro · updated 29 August 2026
Email us
A person reads every message, and we answer in English or Turkish. If something is broken on a live door, say so in the subject line and we will treat it that way.
It helps enormously if you include your iPhone model, your iOS version, the app version from Settings, and which country issued the document that gave you trouble. Please do not send photographs of anyone's identity document. We do not need one to help, and we would rather not receive it.
Enjoying it? Leaving a review genuinely helps a new app more than anything else you could do.
Common problems
The scanner will not read a licence +
Scan the back of the card, not the front. The data is in the barcode — a dense black rectangle roughly the width of the card. Fill the frame with it, hold steady for a moment, and use the torch in a dark doorway. A card that is scratched, bent across the barcode, or wrapped in a glossy wallet sleeve may not decode; take it out of the sleeve and try again.
It will not read a UK, Irish, Australian or New Zealand licence +
Those licences carry no barcode, no chip and no machine-readable zone. There is nothing on the card for any software to read, so no app can scan them — ours included. For those documents, use a passport or national identity card if the person has one, or check by eye. This is a limitation of the documents, not a fault in the app.
A passport or identity card will not read +
The app reads the machine-readable zone — the two or three lines of monospaced text with chevrons at the bottom of the photo page. Lay the document flat, get the whole zone in frame, and avoid glare from a spotlight. Curved pages are the usual cause of a failed read; press the page flat.
The verdict looks wrong +
The app reports the date of birth encoded in the document and compares it against the minimum age in Settings. Check that the minimum age is set to what you intend. If the encoded date differs from the date printed on the front of the card, that mismatch is itself worth attention — it is one of the common signs of an altered document.
I flagged a document but another phone does not recognise it +
That is expected. Flags are stored on the device that created them, matched using a key generated on that phone, and there is no sync between devices. A flag raised on the main door is not visible on the VIP door. This is a direct consequence of the app having no servers and sending nothing anywhere. If shared flags are what your venue needs, tell us — it is the request we most want to hear volume on.
My scan history has disappeared +
Records delete themselves once they pass the retention period in Settings — 30, 90, 180 or 365 days, with 90 as the default. The clean-up runs when the app opens. If you need to keep records longer, raise the retention period, and export regularly. There is no copy anywhere else: we hold nothing and cannot restore it.
How do I get the log out of the app? +
Settings, then Export and wipe, then export produces a CSV and hands it to the iOS share sheet, so you choose where it goes — Mail, Files, or another app. Export before you need it rather than after; a licensing query can arrive months later.
How do I delete everything? +
Settings, then Export and wipe, erases every scan and every flag, and generates a new key so earlier flags can never be matched again. This cannot be undone, and we have no backup. Deleting the app removes everything too.
Does it work without internet? +
Always. There is no network code in the app at all, so it behaves identically in a basement, a warehouse, or a field with no signal. Nothing waits on a connection because nothing ever asks for one.
Does the app cost anything? +
No. The current release is free, with no purchases, no adverts and no trial that expires.
What the app cannot do
Worth stating plainly, because most support requests turn out to be one of these rather than a fault.
It does not detect forgeries. It checks that the data encoded in a document is internally consistent, which catches a great many cheap fakes. It cannot catch a well-made counterfeit whose barcode has been correctly re-encoded, and it does not inspect holograms, laminates or ultraviolet features. Nor can it tell you that the person in front of you is the person the document belongs to. That is still your staff's job.
It reads what is encoded, not what is true. The app reports the date of birth stored in the document. It has no way to know whether that date is correct.
It is not a compliance guarantee. The decision to admit or refuse anyone remains yours, as does responsibility for the licensing and record-keeping rules that apply to your premises. terms set this out in full.
Your data
The app has no network code. Nothing you scan is sent to us or to anyone else, because there is no mechanism by which it could be. We hold no scan data, no document details and no analytics from the app, which also means we cannot recover anything for you if you delete it.
If your ID was scanned at a venue and you want to know what was recorded or ask for it to be deleted, contact that venue directly. We hold nothing about you and cannot look you up.
The full detail is in the privacy policy.
Requests and bug reports
Email the address above. Feature requests from people running real doors carry more weight than anything else in deciding what gets built, so it is worth telling us what your venue actually needs — particularly if that is flags shared between phones, which is the largest thing the app does not currently do.
Reading
Field notes covers door operations in more depth — spotting fake IDs, what is inside a licence barcode, retention rules by state, and what affirmative defence actually requires of you.